London software testing news UK

The case of insufficient testing, the Government project and positive change

Posted in Mistakes,Software testing by testing in London on January 21, 2007

From Computer Weekly

The Identity and Passport Service is strengthening its testing programme for IT projects after an investigation into the failure of a project to process passport applications online found that insufficient testing and checks were partly to blame.

And in response to Computer Weekly’s campaign for greater openness, the government agency has published a report on the lessons it has learned from this and its other key IT projects in 2006.

Bernard Herdan, executive director of service delivery, said the agency had changed its approach to testing on IT projects in the light of the internal inquiry’s findings. And he challenged other central departments to follow suit by publishing lessons learned from specific projects.

After the problems it encountered last year, the agency is doubling the time allowed for user acceptance tests, from nine weeks to 18 weeks, on its latest project. The scheme involves building systems that will support agency staff when they help authenticate passport applications by personal interviews with applicants.

User Acceptance Test

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