London software testing news UK


Service Assurance Definition

Posted in Software testing by testing in London on February 3, 2007

From Search Term

Service assurance (SA) is a procedure or set of procedures intended to optimize performance and provide management guidance in communications networks, media services and end-user applications. Service assurance is an all-encompassing paradigm that revolves around the idea that maximizing customer satisfaction inevitably maximizes the long-term profitability of an enterprise.

Service assurance can involve quality assurance (QA), quality control (QC) and service level management (SLM). Quality assurance is intended to make certain that a product or service under development meets specified requirements at all stages in the process. Quality control ensures that a completed and manufactured product or performed service adheres to a defined set of quality criteria or meets the requirements of the client or customer. Quality Assurance is sometimes expressed together with Quality Control as a single expression, quality assurance and control (QA/QC).

Client side assurance

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