London software testing news UK

Architech and CCMI introduce VoIP Customer-Experience Testing Service

Posted in Acceptance testing by testing in London on October 4, 2008

From Find Articles

Architech/CCMI VoIP Customer-Experience Testing examines six key “customer touch points” in a VoIP provider’s service lifecycle: preorder, ordering, provisioning, usage, billing and customer service. Architech and CCMI order, implement and use services just as a customer would and evaluate service performance for calls placed between VoIP users and between VoIP and traditional wireline and wireless users.

“These tests are designed to provide useful insights into a VoIP customer’s experience,” said George David, president of CCMI. “We will deliver information that the VoIP provider can use to make significant enhancements across the operational environment, ultimately decreasing customer churn and improving competitive positioning.”

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