London software testing news UK


Skype technical issue and testing

Posted in Mistakes,Software testing by testing in London on January 18, 2009

From Cloud Computing

Last February on a business trip to London, I decided to use my Skype account to make calls to the US and India.  However, on this particular day when I attempted to log into Skype I experienced some technical issues that would not allow me to access my account. Skype’s response was this message:

“Some of you may be having problems logging into Skype. Our engineering team has determined that it’s a software issue. We expect this to be resolved within 12 to 24 hours”  – Skype web site on Feb. 18, 2008

Twelve-24 hours to fix the problem! Now that has to be the definition of every IT professional’s worst nightmare. To have something as simple as a software bug, or perhaps a poorly handled connection, or even a database setting that was set improperly, that then causes over 300 million people to go without their communication service for a whole day just doesn’t seem possible in this day and age.

It also meant that Skype had been treating its users as virtual “Test Crash Dummies.” Maintaining the performance of today’s web applications is a breathtaking responsibility for all IT professionals.

Telecom software testing

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s


%d bloggers like this: