London software testing news UK


Technology companies top ten mistakes – no 4

Posted in Acceptance testing,Mistakes,Software testing by testing in London on March 2, 2009

From Micronanotronics.com

4. Using overly broad or subjective acceptance testing

It is not uncommon or unreasonable for customers to want to kick the tyres of your technology before they pay for it. Problems arise when the customer has an unreasonable expectation of what the technology is supposed to achieve, and either want to withhold payment, or force you to provide extra services to meet that unreasonable expectation.

This especially manifests itself when a customer includes user acceptance testing language in a contract which is not tied to objective and realistic standards. Although it can be a laborious effort, taking the time to objectify these standards with the customer in the contract can save you significant time down the road, and get you paid faster.

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