London software testing news UK


Book on ITIL (including service testing)

Posted in Events and improvement,Software testing by testing in London on March 17, 2009

From Best Practice Bookshop

Service Transition provides guidance on delivering change to the service portfolio and through the service lifecycle. It covers how the requirements of Service Strategy encoded in Service Design are effectively realised in Service Operations while controlling the risks of failure and disruption. The success of Service Transition lies in the ability of Service Operations to support the business processes via the installed service base and the ability of Continual Service Improvement to measure the new or changed service.

Major topics include:

  • Change Management
  • Service Asset and Configuration Management
  • Configuration Management System
  • Knowledge Management
  • Service Knowledge Management System
  • Transition planning and support
  • Release and deployment management
  • Service testing and validation
  • Evaluation
  • Managing organisational and cultural change.

Software testing and ITIL

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