London software testing news UK

OneSight wins award

Posted in Automated testing,Load testing,Software testing,testing tool by testing in London on March 19, 2009

From Trading Markets

Empirix has announced that OneSight for Contact Centers has received a 2008 Product of the Year Award from Technology Marketing Corp.’s Customer Interaction Solutions magazine, a publication covering CRM, call centers and teleservices.

Empirix said its OneSight for Contact Centers is a contact center management solution designed to identify and resolve problems found in the technology of contact centers. By monitoring the customer and agent experience, OneSight for Contact Centers can detect problems before they affect either user, the company said.

OneSignt Application Monitoring

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