London software testing news UK

Testing as a service

Posted in Acceptance testing by testing in London on July 29, 2009

From Test & Measurement

Empirix have launched “Testing as a Service” for contact centers. It’s a QA (Quality Assurance) solution for contact centers with new plaform installations or upgrades to new technology solutions.

Empirix Testing as a Service, is a scalable offering that allows even very large call centers or contact centers to assertain the quality of the customer and end user experience as well as the overall performance to ensure the ROI of a contact-center investment. The testing service is highly adaptable and covers the complete contact center infrastructure.

Testing as a Service uses Empirix’s Hammer Test Engine., for both in and out-of-service testing and in-service monitoring basis. There is also a secure, real time reporting function to monitor the testing activities of Empirix’s Testing as a Service.

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